FAQs, Return, and Privacy Policies
How do I use Dem Edges Tinted Edge Control?
It is best to apply Dem Edges with your fingertips and a small tooth comb. The product dries fast so style your edges first, apply the product and re-style again. Use the product to fill any gaps. Dab the product in the areas that need additional coverage. The product will dry to a natural finish.
Is Dem Edges good for all hair types?
Dem Edges has been tested on a variety of hair types from relaxed to natural and with different hairstyles from locs, to weaves, to braids. The product has worked successfully on the hair types we tested.
Will Dem Edges Tinted Edge Control dye my hair?
Dem Edges will not dye hair or stain scalp. The product provides temporary color coverage that washes out with shampoo.
How long does the coverage last?
Coverage lasts differently based on the individual. Coverage can last for 1 - 2 days and can be re-activated with a little water. You can also re-apply as often as needed. Each hair type is different and responds to the product differently. Work with Dem Edges to achieve the coverage and hold you need.
How much product do I need to use?
Each person's hair type is different. It may take a small amount of product or a substantial amount to achieve the look you want. Customize your usage of Dem Edges Tinted Edge Control. Use a little, or a lot. It's up to you.
Will Dem Edges help me grow my edges back?
Although we cannot guarantee the product will help regrow your edges, we are certain the moisturizing effects of our product would provide a great start for hair growth and revitalization. Our product is made with Jamaican Black Castor Oil and other moisturizers to help condition thin and sparse edges.
Is the product made with hair fibers?
Dem Edges is not made with hair fibers.
Will Dem Edges dry my hair out?
Dem Edges is alcohol free and is made with moisturizers. Dem Edges will moisturize your edges and will not leave any gummy or flaky residue.
Is Dem Edges only for thin or gray hair?
No, Dem Edges can be used for those who have edges but want a fuller looking hairline.
I am a stylist and want to retail the product. What do I need to do?
Dem Edges is available wholesale for quantities of 12 or more. Please see our website for wholesale pricing. For any questions, please contact us via email at firstname.lastname@example.org.
Do you offer a money back guarantee?
We want our customers to be satisfied. If for any reason you are not completely satisfied, please contact us at email@example.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and include EXCHANGE in the subject line. Send the item to: Brown Cosmetics, Inc., 1 East Erie, Suite 525-4135, Chicago, IL 60611
Ship items for exchange or return to: Brown Cosmetics, Inc., 1 East Erie, Suite 525-4135, Chicago, IL 60611
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. Consider using product tracking (not required) as a means of ensuring we receive your item for exchange/return.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com or mailing us at:
Brown Cosmetics, Inc., 1 East Erie Street, Suite 525-4135, Chicago, IL 60611
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org or by mail at
Brown Cosmetics, Inc.
[Re: Privacy Compliance Officer]
1 East Erie Street, Suite 525-4135, Chicago, IL 60611